CSR Hotline 1-403-699-1800
Scheduling Hotline 1-403-699-1600


Westcoast Energy Inc. ("WEI"), recognizes and respects the privacy of Users of its Web Site.

This Privacy Statement, as modified by us from time to time as described below ("Privacy Statement") sets out the information gathering and dissemination practices for this Web Site. By using this Web Site, you agree to be bound by this Privacy Statement and the access, collection, use and disclosure of your personal information by WEI as outlined in this Privacy Statement. If this Privacy Statement is not acceptable to you, please do not use this Web Site or submit any of your personal information.

Please review the contents of this Privacy Statement frequently, as it may be amended from time to time to reflect changes in the services and policies relating to the access, collection, use and disclosure of your personal information. These changes will become effective when posted on the Web Site. WEI will not provide you with a notice of any change in this Privacy Statement. You will know we have amended the Privacy Statement when you see a new date at the bottom of this Privacy Statement. Your continued use of the site or submission of personal information will be deemed as your conclusive acceptance of the updated Privacy Statement. It is your responsibility to monitor and review any updates to the Privacy Statement.

If you register to access various services to conduct business on behalf of a Customer on this Web Site, you may be asked to submit Personal Information such as your name, phone number, e-mail address, etc. "Personal Information" is information about an identifiable individual other than information that is excluded from the definition of personal information under applicable privacy laws. We will protect all information you provide, including Personal Information, with safeguards that WEI believes are reasonable depending on the nature and sensitivity of the information.

WEI may collect Personal Information when you subscribe to, or are subscribed to by a Customer, for certain services that WEI provides, when forms are filled out which made available through this Web Site, when you e-mail us with general inquiries or with your comments or suggestions, or otherwise in connection with your use of our Web Site. WEI will limit the information WEI collects to what WEI needs for the purposes for which it was collected. WEI will use and disclose Personal Information as is reasonably required to provide any requested services, products, or information, and in addition: (a) as consented to by you, (b) for the purposes set out in this Privacy Statement or policies of which you are provided with notice before or at the time of collection of the information, and (c) as otherwise permitted by applicable laws. Consent may be express or implied, and given in writing by using or not using a check-off box, electronically, orally, or by your conduct, such as use of services or products. If WEI wishes to use your Personal Information for any other purpose, WEI will obtain your consent before using the information.

From time to time WEI may use third party vendors to assist us in handling or processing data or providing information that you requested. In those cases, your Personal Information or data may be made available to these third parties solely for the purpose of your request. In all cases where third parties may be able to access your Personal Information or data we will continue to protect it through confidentiality arrangements with the third parties and will use it only in accordance with the service agreement between WEI and such third parties.

We only share your Personal Information and data with others in the ways explained in this Privacy Statement. We do not sell or trade this information to other organizations or companies.

WEI may store your Personal Information and data in electronic databases or e-mail boxes for periods of time and with safeguards that WEI believes are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted to a select group of individuals, in accordance with WEI security protocols.

In some cases, WEI may collect information about you that is not personally-identifiable or from which Personal Information has been removed ("Aggregate Information"). Examples of this type of Aggregate Information include your Internet protocol (IP) address, the type of Internet browser you are using, the type of computer operating system you are using, and the advertisement or domain name of the website from which you linked to this Web Site. WEI may collect, compile, store, publish, promote, report, sell or otherwise disclose or use any and all Aggregate Information. However, if WEI correlates any Aggregate Information to you, such information will be treated like Personal Information under this Privacy Statement.

WEI understand children's privacy is important. We do not monitor the age of users of the Web Site. However, if you are under the age of 18, you should not submit Personal Information on the Web Site or any web sites without the consent of your parent or guardian.

WEI uses reasonable efforts to store and maintain information to protect it from loss, misuse, alteration or destruction by any unauthorized party. Once you login to WEI's online services, any account information you enter or that is displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer ("SSL")., WEI attempts to safeguard the confidentiality of your information by using SSL. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.

In the event of a breach of our information system security that may compromise your Personal Information, we will make such notifications as are required by law or as we otherwise determine are appropriate in the circumstances. We reserve the right to reasonably delay such notification as may reasonably be necessary as part of any internal investigation or law enforcement efforts related to such breach.

Some pages on WEI's website may use a technology called "cookies". Cookies are capable of storing many types of data. Cookies help provide additional functionality to the Web Site or help us analyse Web Site usage more accurately. In all cases in which cookies are used, WEI will not collect Personal Information except with your permission. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

You have the option to refuse or withdraw consent to the collection, use and disclosure of your Personal Information, and WEI will respect your choices. If you wish to exercise this option or if you have any questions or inquires with respect to this Privacy Statement or our privacy policies or procedures, please send a written request to: Westcoast Energy Inc. WEI will investigate and respond to your concerns about any aspect of handling your information.

Last updated: March 2017